Cancellation & Refund

Our Commitment

We want you to feel completely confident when purchasing on riaaz.

This policy is designed to clearly and transparently outline your rights regarding cancellations and refunds.

Subscription Cancellations

You may cancel your monthly or annual subscription at any time.

To cancel:

• Log in to your riaaz account
• Go to your Dashboard
• Select "Manage Subscription" and proceed with cancellation

Your cancellation will take effect at the end of your current billing cycle, and you will continue to have full access until that date.

Partial refunds for unused time are not provided.

Refunds on Subscriptions

As riaaz provides immediate access to digital content, subscription payments are generally non-refundable.

However, a full refund may be issued in the following situations:

• A verified technical error resulted in an incorrect charge
• Purchased content was not accessible due to a platform issue
• You contact us within 48 hours of your first payment and have not accessed any paid content

To request a refund, please email [email protected] with your registered email and order details.

One-Time Song Purchases

Individual song purchases are non-refundable once access has been granted, as these are digital goods delivered instantly.

If you were charged but did not receive access, please contact us within 7 days. We will promptly resolve the issue by restoring access or issuing a refund where appropriate.

Failed or Duplicate Payments

If you have been charged more than once for the same purchase due to a processing error, please contact us immediately.

Once verified, duplicate charges will be refunded within 5–7 business days.

Refund Processing Time

Approved refunds are processed via Razorpay and typically reflect within 5–10 business days, depending on your bank or payment provider.

Contact Us

For any cancellation or refund queries, please contact us at [email protected].

We aim to respond within 2 business days.